On a Friday afternoon in March, the HR director of a manufacturing company in Saint-Hyacinthe gets a call she wasn't expecting: a CNESST inspector wants to schedule a visit in the coming weeks to review how the organization manages psychosocial risks (PSR). She hangs up, takes a deep breath, then turns to her filing cabinet of HR documents and wonders: where do I even start? This scene is playing out more and more often in Quebec SMEs. Since October 6, 2025, Act 27 has requir